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FAQ2025-07-11T15:45:40+00:00

ASK & WE ANSWER

frequently asked questions

Frequently Asked Questions

Q: What factors affect the number of movers and trucks needed?2025-07-11T06:32:21+00:00

A: Factors include the volume of belongings, special items (e.g., pianos), and accessibility (e.g., stairs). We assess your needs during booking.

Q: How many movers and trucks do I need for my move?2025-07-11T06:31:39+00:00

A: Recommendations vary by home size:

    • 1 Bedroom: 2 movers, 1 truck
    • 2 Bedrooms: 2–3 movers, 1 truck
    • 3 Bedrooms: 3–4 movers, 1–2 trucks
    • 4 Bedrooms: 4 movers, 2 trucks
Q: What happens after I book?2025-07-11T06:31:10+00:00

A: We will confirm the details and contact you before the move to finalize any special instructions.

Q: What information do I need to provide when booking?2025-07-11T06:30:54+00:00

A: Provide your home size, move date, special items (e.g., pianos), and addresses of your origin and destination.

Q: How do I book a move with Moving Services San Diego?2025-07-11T06:30:24+00:00

A: Book via phone, email, or our website. We recommend booking 6 weeks in advance, especially during peak seasons (May 15–September 15).

Q: What should I do to prepare for packing?2025-07-11T06:29:53+00:00

A: Pack all loose items in boxes, leave drawers empty, and label boxes clearly. Inform us of any fragile or high-value items.

Q: Can I pack my own items?2025-07-11T06:29:37+00:00

A: Yes, you can pack your own items. We provide packing supplies, including free wardrobe boxes, and guidance on safe packing.

Q: Do you offer packing services?2025-07-11T06:29:19+00:00

A: Yes, we provide professional packing services using high-quality materials to protect your belongings.

Q: How does Double Drive Time benefit customers?2025-07-11T06:28:53+00:00

A: It prevents charges for unverified travel time (e.g., from the warehouse) and allows you to budget based on verifiable driving time.

Q: What is Double Drive Time?2025-07-11T06:28:22+00:00

A: Double Drive Time (DDT) is a California regulation that doubles the driving time between your origin and destination for billing purposes, ensuring transparency.

Q: What should I do about valuable items?2025-07-11T06:27:27+00:00

A: Notify us of any high-value items (e.g., jewelry, antiques) before the move. These may require a high-value inventory form or separate transport arrangements.

Q: How does the insurance work?2025-07-11T06:27:11+00:00

A: Insurance covers loss or damage during the move. Basic coverage compensates based on the weight of the item (e.g., $30 for a 50-pound item). High-value items may require additional coverage.

 

Q: What insurance options are available?2025-07-11T06:26:07+00:00

A: We offer basic coverage at $0.60 per pound per item for interstate moves. Additional insurance can be purchased from third-party providers.

 

Q: Are there any hidden fees?2025-07-11T06:25:46+00:00

A: Our pricing is transparent with no hidden fees. The Double Drive Time charge is included for local moves, and any additional services are clearly outlined in your quote.

Q: When is payment due?2025-07-11T06:24:56+00:00

A: For hourly moves, payment is typically collected after the move is completed. For long-distance moves, terms are agreed upon during booking.

 

Q: What payment methods do you accept?2025-07-11T06:24:18+00:00

A: We accept Cash, Credit Card (CC), Zelle, and Bank transfer.

 

Q: What additional considerations apply to long-distance moves?2025-07-11T06:23:49+00:00

A: For interstate moves, federal regulations may apply, including restrictions on certain items like plants. Our team will guide you through these requirements.

Q: How are long-distance moves priced?2025-07-11T06:23:36+00:00

A: Long-distance moves are priced based on the weight of your belongings and the distance traveled. Additional services like packing or storage may affect the total cost.

 

Q: What constitutes a long-distance move?2025-07-11T06:23:21+00:00

A: A long-distance move involves relocating over 100 miles or across state lines. We offer specialized solutions for moves within California or to other states.

 

Q: What services are included in a local move?2025-07-11T15:48:05+00:00

A: Our local moving services include loading, unloading, transportation, and the use of professional moving equipment. We also provide free wardrobe boxes (up to 8) for the day of the move.

Q: How are local moves priced?2025-07-11T06:22:42+00:00

A: Local moves are priced based on an hourly rate, which includes loading, unloading, and travel time. California’s Double Drive Time rule applies, doubling the driving time between your origin and destination for fair billing.

 

Q: What is considered a local move?2025-07-11T06:22:08+00:00

A local move typically involves relocating within the same city or within a 100-mile radius. We provide professional relocation services within the San Diego area and nearby regions.

 

What are your payment terms?2018-07-07T06:36:20+00:00

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Are your quotes no obligation?2018-07-07T06:33:59+00:00

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Do you offer storage services?2018-07-07T06:32:15+00:00

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How much notice do you need?2018-07-07T06:29:55+00:00

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Are our goods safe?2018-07-07T06:28:44+00:00

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Do your men wear safety shoes?2018-07-07T06:24:43+00:00

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Are you fully insured?2018-07-07T05:58:55+00:00

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Testimonials

Ben

“I recently utilized the moving services from Moving Services San Diego, and the experience was exceptional. The team was professional, efficient, and handled all my belongings with great care. I highly recommend their services. 5 stars!”

Jane

“Moving Services San Diego provided outstanding support during my recent relocation. Their attention to detail and courteous staff made the process seamless. Deserving of 5 stars without hesitation.”

Sarah

“The team at Moving Services San Diego exceeded my expectations. From packing to delivery, everything was executed with precision and care. I am thoroughly impressed and give them 5 stars.”

David

“An excellent moving experience with Moving Services San Diego. The crew was punctual, professional, and ensured all items were securely transported. I award them 5 stars for their superb service.”

Laura

“Moving Services San Diego made my move stress-free with their reliable and dedicated team. Their expertise and commitment to customer satisfaction earned them a well-deserved 5-star rating.”

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